Frequently Asked Questions

01What payment methods will be accepted for registration?
All major Credit/Debit Cards are accepted. If you have any concerns feel free to contact us.
02What information will be required for registration?
All masqueraders must provide the following information for registration:

  • Firstname
  • Surname
  • Email Address
  • Contact Number
03Can I buy any extra pieces with my costume?
Yes, you can!
Extras are standard thong, bikini, boy shorts (decorated). Upgrades such as headpieces, backpacks etc. will be indicated as an option where applicable in the design when you register. All extras and upgrades require full payment upon registration. Costumes are sold as advertised, unfortunately we no longer offer customization services, but we can refer you to designers who do.
04What happens if I input inaccurate information into the registration system?
After registration you will receive immediatly from the system a follow up welcome call from one of our Inferno Mas Band representatives. We require you to contact infernoatl00@gmail.com for any change.
05Can someone else collect a costume on my behalf?
Yes, they can!
Users can assign an authorised collector from withn their Inferno Mas Band M Carnival Manager account.
06I missed my distribution date, what can I do?
You can collect your costume later which will be provided to you by Inferno Mas Band. Please note that your wait time maybe longer as the scheduled date may coincide with other sections distributing on that day at the showroom.
07Where can I find future updates about the band after registration?
Upon registration you will receive an information packet with full details, Inferno Mas Band will also contact you directly via email and text messages; however you can also catch up with us via Facebook, Twitter, Instagram and our website.
08Does Inferno Mas Band offer refunds?
Deposits and payments are NON REFUNDABLE, we do offer exchanges and adjustments in some extreme cases.